Privacy Policy

We collect different categories of data to improve your experience and deliver our services effectively.

1.1 Data You Provide

When you create an account or use our services, you may provide personal information such as:

• Full name
• Email address
• Phone number
• Payment details, when you subscribe to our premium services

We do not intentionally collect or process sensitive personal information as defined under data protection laws (such as government IDs, precise geolocation, biometric or health data, religious or philosophical beliefs, etc.), unless explicitly mentioned and necessary for our services. If we need to process such information, we will obtain your explicit consent and provide additional notice as required. 

1.2 Data Collected Automatically

We collect certain information automatically when you interact with our platform, including:

• Device information: Your device type, model, and settings.
• Location data: Your IP address or geographic location (if you enable location tracking).
• Usage data: How you interact with our app or website (e.g., features used, time spent).
• Technical data: Your IP address, time zone settings, and Internet service provider.
• We may collect general location information (such as city or region based on IP address).
• We do not collect precise GPS location unless explicitly permitted by you.
• As an alpha/beta tester and user, your usage data (including crash logs, analytics, performance metrics) will be collected to help us improve the product. For details on retention and use, refer to our Data Usage policies.  

1.3 Data from Third Parties

If you log in using third-party accounts like Google or Facebook, we may receive information such as:

• Your name
• Profile picture
• Email address
• Public profile data

We also gather analytics data from third-party services such as Google Analytics, which helps us improve our services.

1.4 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience and analyse web traffic. This includes:

• Session cookies: To help you navigate through our platform.
• Persistent cookies: To remember your login details or preferences for future visits.
• Tracking pixels: To measure ad performance and user behaviour.

1.5 Audio and Video Recordings

To support Skillstr’s training features, we may collect and process audio or video recordings that you voluntarily submit while using the app. These recordings may include your voice, speech patterns, expressions, or other information that could identify you.

Recordings are stored securely in encrypted form and are associated with your Skillstr user ID (not your email or phone number). We collect and process these recordings only with your explicit consent, and you may withdraw your consent at any time through your account settings.

To continuously improve the accuracy, effectiveness, and personalisation of our coaching features, Skillstr processes audio and video recordings for model development and service enhancement. This processing is necessary for us to provide, maintain, and improve the Skillstr platform and forms part of our legitimate interest in operating and advancing the service.

Recordings are used in a controlled and secure manner for model training and system improvement. You may request deletion of your recordings at any time, after which they will no longer be used for future training. Where technical reversal of previously trained models is not feasible, the improvements already learned by those models may be retained in accordance with GDPR.

You can manage your preferences by contacting us. For users in the European Economic Area (EEA) and as required by law, Skillstr processes your personal information based on one or more of the following legal bases: your consent; for the performance of a contract with you; to comply with our legal obligations; or where we or a third party have a legitimate interest not overridden by your interests or fundamental rights and freedoms. 

We process your personal information for the following purposes:

2.1 To Provide Our Services

We use your data to:

• Create and manage your account.
• Personalise your experience by suggesting courses or features based on your preferences.
• Process payments for subscriptions or other services.
• Deliver essential notifications, such as changes to our policies or issues with your account.
• We rely on different legal bases to process your information, including your consent, fulfilling our contractual obligations, and our legitimate interests such as improving and securing our services.

2.2 To Improve Our Services

We analyse how users interact with our services to:

• Enhance the performance and functionality of our platform.
• Fix bugs or technical issues that might affect your experience.
• Conduct research and development to bring new features to our app or website.

2.3 To Communicate with You

We use your contact information to send important communications, including:

• Account updates: Notifications about changes to your account or service interruptions.
• Promotional content: Information about special offers, new courses, or services that might interest you. You can opt-out of these communications at any time.

2.4 To Personalize Advertising

We use your data to show you relevant ads both on and off our platform. We collaborate with advertising partners such as Facebook and Google to tailor ads based on your interactions with our services.

2.5 AI Data Processing

Skillstr employs AI-based algorithms to analyse user data and deliver personalized learning experiences. The data collected may include personal information, usage patterns, learning progress, and interactions on the platform. This data is processed to provide tailored recommendations, track performance, and enhance the user experience.

• Data Usage: AI processes data to offer customised content and insights.
• User Control: You have the right to access, modify, or delete your personal data at any time.

For more information, refer to our Data Usage and Retention Policy below.

3.4 Data Breach Notification: In the event of a data breach, we will notify affected users within 30 days of discovery, in compliance with applicable legal requirements, detailing the nature of the breach, data compromised, and measures to mitigate harm.

3.5 To analyse audio or video recordings for personalised feedback, communication coaching, behavioural analysis, and other leadership development features that form part of the Skillstr experience.

We do not sell or rent your personal information. However, we may share your data with trusted third parties in the following cases:

3.1 Service Providers

We may share your data with third-party vendors to assist us in:

• Payment processing: For secure handling of transactions.
• Data storage: To securely store your data on cloud servers.
• Customer support: To provide prompt assistance through chat or email.

These third parties are contractually bound to process your information securely and only for the purposes we specify.

3.2 Advertising and Analytics Partners

We may share limited data, such as your device ID or usage information, with our advertising and analytics partners to help us:

• Understand how our users engage with ads.
• Optimize the ads you see across platforms.

3.3 Legal Compliance

We may share your data if required to comply with legal obligations, enforce our terms and conditions, or protect the rights, property, or safety of Bricostrat Labs LLP, its users, or others. We may also share aggregated or anonymised information that does not identify you personally with partners for analytics and research purposes.

3.4 Explicit Consent for Recordings:

We process your audio or video recordings only after obtaining your explicit consent. You can withdraw this consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

We take data security seriously and implement various measures to protect your information, including:

• Encryption: We use encryption protocols (e.g., SSL) to protect sensitive data like payment information.
• Access controls: Only authorized personnel have access to your data, and they are required to follow strict confidentiality protocols.
• Regular security audits: We regularly review our systems and policies to ensure they meet industry standards.

While we take all reasonable precautions, no system is entirely foolproof. We encourage you to take appropriate security measures, such as protecting your password and logging out of shared devices.

How We Store and Protect Your Recordings

All audio and video recordings are stored in secure, encrypted storage environments. Access to the files is strictly controlled and limited to authorised personnel who require access to provide the service.

Recordings are always transmitted over encrypted channels. We may use recordings for training our AI models  to improve your feedback.

Your Rights and How to Exercise Them

Depending on your jurisdiction, you may have rights regarding your personal data, including:

• Access: Request confirmation and copy of data we hold about you.
• Correction: Request we correct inaccurate or incomplete personal data.
• Deletion: Request permanent deletion of your data, subject to legal obligations.
• Restriction/Objection: Restrict processing or object to certain uses (e.g., direct marketing).
• Data Portability: Request a copy of your data in a structured, machine-readable format.
• Withdraw Consent: Where processing is based on consent (e.g. marketing), you may withdraw consent at any time.

On voice/video recordings:

• Right to Delete Recordings: You may delete any or all of your recordings at any time via your account settings in app.
• Right to Access and Download Recordings: You may request a downloadable copy of your recordings in a commonly used audio or video format.
• Right to Withdraw Consent: You may withdraw your consent for recording storage at any time, after which no further recordings will be processed and existing recordings will be deleted unless you request otherwise.

To exercise these rights, email us at info@skillstr.me or write to our address. We may request verification of your identity before fulfilling your request, and will respond within statutory timelines (usually 30 days).

We retain your personal data for as long as necessary to provide our services and comply with our legal obligations. If you delete your account, we will delete or anonymise your data unless we are required to keep it for legal reasons. We retain personal information for as long as your account is active and for up to 2 years after closure, unless a longer retention period is required by law.

Recordings: Audio and video recordings are retained from the date of creation unless you delete them earlier, withdraw consent, or request erasure. We may retain anonymised, non-identifiable analysis outputs for product improvement.

Our services are not intended for children under the age of 13. If we learn that we have collected personal data from a child under 13 without parental consent, we will take steps to delete that data as soon as possible.

In cases where we transfer your data to servers located outside your country, we ensure that proper safeguards are in place, such as standard contractual clauses, to protect your data in accordance with this Privacy Policy. When transferring data internationally, we rely on safeguards such as Standard Contractual Clauses approved by the European Commission.

Sharing of Recordings with Service Providers

We may share your recordings with trusted third-party processors (such as speech-to-text or AI analysis providers) solely to deliver features within the Skillstr app. These providers act on our instructions, are bound by strict confidentiality agreements, and comply with GDPR requirements, including Standard Contractual Clauses where required. Recordings are not sold or shared for advertising or unrelated purposes.

We may occasionally update this Privacy Policy to reflect changes in our practices or legal requirements. Any significant changes will be communicated to you either through our services or via email.

By signing up for Skillstr app, you give explicit consent for Skillstr to collect and store your audio/video recording for the purpose of personalised coaching and analysis. Your recordings will be stored securely, can be deleted at any time, and will not be used for advertising or shared outside our service providers.

You may withdraw this consent whenever you choose.

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

• Email: info@skillstr.me
• Phone: +918951929688
• Address: Bricostrat Labs LLP, 1st Block Koramangala, Bengaluru 560034, Karnataka, India

We aim to respond to all privacy-related requests within 30 days.

This privacy policy was last updated on 10 November 2025.